DiamondAir International is the world’s leading provider of luxury Meet & Assist services, with over 30 years’ experience in the industry. Our expertise and exponential growth has allowed us to be a pioneer in service development and a leading exemplary operation on the ground. We continuously develop our services with the latest technologies to ensure they can be provided in the most efficient way possible.
We are available across over 500 airports globally through our Airport Concierge service and across some of UK and Europe’s busiest train stations through our Platform Concierge service.
Our most prestigious and bespoke service Airport By Invitation is available at over 40 Airport locations that provide a private terminal facility, for those who require the most discreet and secure service. The private jet experience on commercial air travel can take you from plane side to private suite, to your final mode of transportation speedily with full autonomy.
OUR MISSION – OUR PASSION
To deliver a first-class service on the ground, minimising travel time and stress whilst ensuring a luxury experience regardless of transport class or carrier.
To provide a commercial product across transport hubs to continuously challenge the international travel experience, thus creating an opportunity to drive the industry forward.
To be the Global Market Leader of VIP Airport and rail services in the travel industry
- We are the innovators not the imitators; we don’t sell a product we don’t understand, we create the service and deliver the service on the ground.
- The pioneer in the industry of meet and assist services, with over 30 years of knowledge, means we know our travellers and can anticipate a multitude of ever changing requirements.
- We have over 30 years of trusted experience and established working partnerships within the global travel industry, which enables us to work with the airports, airlines and the suppliers to ensure we are providing the best service possible.
- We have an in-depth understanding of privacy, security and discretion for our customers, whether to minimise public attention or to manage it for PR purposes. If you require 100% privacy, we can do that too.
- We can minimise your time spent at the airport by 50%, and reduce queuing by 75-100% so customers can relax or shop or simply arrive later at the airport.
- Our local agents have extensive knowledge of the airport and the location, and can provide guidance to help travellers with their onward journey. This is especially helpful in Non-English speaking locations.
- We are a 24hours 7 days a week operation and are open 365 days a year, so we are on hand should travellers have any questions, or experience any issues, at any time of day.
- Delayed or cancelled flights? We can make travellers comfortable while we help to coordinate alternative arrangements through airlines and our network of partners through our emergency call out service.
- Offer our service to VIP customers or as a benefit to staff members
- Offer our services as an add-on to proprietary products and services
- Work together with us to provide better products and solutions to the industry
- Cross promotions to serve the market more efficiently
- Use our service when travelling with family, including young children and the elderly
- Use our service when travelling with sporting teams, production companies, entertainment members. We can accommodate any size of group
- Use us for a special occasion with a loved one. We can make that special occasion stress free
- Use us to save time when travelling on business. Reduce queue times and settle into a lounge to catch up on work
PRODUCT AND SERVICES
Our Airport meet and assist service, takes our passengers from air side to kerb side covering over 500 airport destinations. As part of the service we also offer add-on services including, baggage porters, electric buggies, lounge access, personal shopping, executive car transfer, gifts and VAT reclaim assistance.
We provide meet and greet services at a selection of the busiest rail services in London and Europe from train side to kerb side. As part of the service we also offer add-on services including, baggage assistance, personal shopping, lounges, gifts and executive car transfers. assistance.
Airport by Invitation
Our bespoke and most exclusive service used by those that require the most discretion when travelling.
The most personal and tailored experience from plane to car and vice versa. Where you will be escorted via discreet walkways to a private airport location while we take care of check-in, immigration, security and baggage for you.