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About us

A vision to bring luxury services to the world

Founder and CE0 Christina Lawford started the business 30 years ago, facilitating holidaymakers and business travellers at major airports. The operation went from strength to strength, growing into the DiamondAir we know today. She was the world’s pioneer and leader in airport meet-and-assist services.

Today DiamondAir has appointed Concierge Agents at over 600 destinations worldwide. They assist business and HNW passengers, providing a unique and dedicated international VIP airport service. Our clients include some of the largest financial institutions in the world, large corporates from the music and entertainment industry, and global travel-management companies, while many other global travellers deal with us direct.

Our mission

  • To deliver a first-class luxury concierge service whilst minimising travel time and ensuring a premium experience.
  • To create products and services that innovate and improve the air travel experience and drive the industry forward.
  • To be the acknowledged Global Market Leader of Premium Airport Services in the Travel Industry.

Why us?

  • We are innovators, not imitators. We create the service and deliver it ourselves on the ground.
  • The pioneer of meet-and-assist services with over 30 years’ knowledge. We know our guests and constantly adapt to ever-changing conditions.
  • Over 30 years of trusted experience and productive working partnerships within the global travel industry enable us to provide the best service possible.
  • Our understanding of guest privacy, security, and discretion enables us to minimise public attention or manage it for PR purposes. If you need 100% privacy, we can arrange it.
  • We can cut the time you spend at the airport by 50%, and reduce queuing by 75 to 100%, so you can arrive later or spend more time shopping or relaxing.
  • Our Concierge Agents have extensive local knowledge, and can help you arrange your onward journey – especially helpful in non-English-speaking locations.
  • We are a 7 days a week service, so we’re on hand at any time of the day to answer questions or resolve issues.
  • Delayed or cancelled flights? Our emergency call-out service means we can make you comfortable while we help to coordinate alternative arrangements through airlines and our network of partners.

For businesses

  • Provide our service to VIP customers or as a benefit to staff members.

  • Provide our services as an add-on to proprietary products and services.

For partnerships

  • Work with us to provide better products and services to the industry.
  • Work on cross-promotions to serve the market more efficiently.

For travellers

  • Travel more easily with your family, including young children and the elderly.
  • Travel more confidently with any size group, including sporting teams, production companies, entertainment members.
  • Enjoy stress-free travel when celebrating a special occasion with a loved one.
  • Save time when travelling on business with shorter queue times and the comfort of a lounge to catch up on work.

Global meet and assist
A professional concierge to keep you on track and on time, from when you reach your airport to when you leave. Numerous additional services include porters, electric buggies, lounges, and executive car transfers.

Arrivals suite with airport concierge
Immerse yourself in wellbeing and sustainability as you relax in our private suite with spa. A professional concierge through arrivals with electric vehicle transfers between terminal and private suite. London Heathrow arrivals only.

Platform meet and assist
A professional concierge to keep your Eurostar journey and connections on track, from departure station to destination station. Additional services include porters and executive car transfers.

Private airport terminal and concierge
Travel in ultimate comfort, luxury, and security via your own private terminal with discreet check-in and security facilities, exclusive menu, meeting rooms, and chauffeur-driven transfers to and from your aircraft.

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