About us

A vision to bring luxury services to the world

Founder and CE0 Christina Lawford started the business 30 years ago, facilitating holidaymakers and business travellers at major airports. The operation went from strength to strength, growing into the DiamondAir we know today. She was the world’s pioneer and leader in airport meet-and-assist services.

Today DiamondAir has appointed Concierge Agents at over 600 destinations worldwide. They assist business and HNW passengers, providing a unique and dedicated international VIP airport service. Our clients include some of the largest financial institutions in the world, large corporates from the music and entertainment industry, and global travel-management companies, while many other global travellers deal with us direct.

Our mission

To deliver a seamless and luxury experience on arrival and departure globally, regardless of cabin or carrier, optimising both enjoyment, time, and purpose of your journey.

Our values

To be the acknowledged Global Market Leader of Premium Air and Rail concierge services whilst continuously innovating and helping to futurise the travel industry.

At DiamondAir we pride ourselves on our work and our values.

Our core values have been created with ETHICAL running through them, which underpins our ethos. Our aspiration in terms of our customers and suppliers is to create partnerships and long-term working alliances to help achieve our mission and vision statement.

Excellence

Teamwork

Honesty

Innovation

Customer centric

Accountability

Loyalty

For businesses

Provide our service to VIP customers or as a benefit to staff members.
Provide our services as an add-on to proprietary products and services.

For partnerships

Work with us to provide better products and services to the industry.
Work on cross-promotions to serve the market more efficiently.

For travellers

Travel more easily with your family, including young children and the elderly.
Travel more confidently with any size group, including sporting teams, production companies, entertainment members.
Enjoy stress-free travel when celebrating a special occasion with a loved one.
Save time when travelling on business with shorter queue times and the comfort of a lounge to catch up on work.

Discreet and attentive professionalism comes as standard

We treat every guest like a VIP. Nothing is too much trouble. For business travellers, travel groups, travellers with restricted mobility, and families with young children, we’re the efficient, knowledgeable, and reassuring presence that speeds you on your way.

Let us arrange your next VIP journey.

Global meet and assist
A professional concierge to keep you on track and on time, from when you reach your airport to when you leave. Numerous additional services include porters, electric buggies, lounges, and executive car transfers.

Arrivals suite with airport concierge
Immerse yourself in wellbeing and sustainability as you relax in our private suite with spa. A professional concierge through arrivals with electric vehicle transfers between terminal and private suite. London Heathrow arrivals only.

Platform meet and assist
A professional concierge to keep your Eurostar journey and connections on track, from departure station to destination station. Additional services include porters and executive car transfers.

Private airport terminal and concierge
Travel in ultimate comfort, luxury, and security via your own private terminal with discreet check-in and security facilities, exclusive menu, meeting rooms, and chauffeur-driven transfers to and from your aircraft.