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Frequently asked questions

Industry pioneers who still lead the way.

Can I trust you with my travel plans?

We have over 30 years of experience and established working partnerships within the global travel industry which enables us to ensure we are providing the best service possible

Can you accommodate groups?

Sporting teams production companies and entertainment individuals use our services when travelling We can accommodate any size of group

What if my flight is delayed or cancelled?

We can make travellers comfortable if their flight is delayed or cancelled whilst we help to coordinate alternative arrangements

Do you have local representatives?

Our local agents have extensive knowledge of the airport and the location and can provide guidance to help travellers with their onward journey Especially helpful in Non English speaking locations

Can I make a booking outside business hours?

Our reservations are a 24 7 operation and are open 365 days a year Sales and Customer Services Mon Fri 9am 5pm closed UK bank holidays

Are you just for business travellers?

Not at all Make special occasions stress free when travelling with family including young children and the elderly

Will you save me time?

We can minimise your time spent at the airport by 50 and reduce queuing by 75 100 letting you relax shop or simply arrive later at the airport

What payment methods do you accept?

Payment can be made by setting up an account or via the following credit cards American Express Mastercard Visa Visa Debit JCB Maestro

Offering seamless travel with remote check in and an arrivals lounge for London Heathrow

At London Heathrow DiamondAir have established a unique and versatile facility to be used as part of a travel itinerary or independently for work.