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by Rail

Enjoy an easier and more relaxed Eurostar journey.
Premium concierge services at London, Paris, and Brussels.

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Enjoy a relaxed, confident Eurostar journey

This is how premium rail travel should be, guided by a Concierge Agent with local knowledge. When you arrive at your Eurostar station, they know which train you’re catching and on what platform. And when you reach your destination, they know where to pick up the car, taxi, coach, or train for the next stage of your journey.

Our Concierge Agents operate at all three of Eurostar’s busiest stations: St Pancras, Gare du Nord, and Brussels Midi/Zuid. Their VIP platform service is end-to-end: one helpful Concierge Agent to escort you from your departure station to your destination station. For our landside service, they assist with the steps of the journey that take place before security.

Our Platform Concierge meet and assist service adds an extra layer of prestige and independence to your Eurostar journey. If you need help at other locations, let us know – we may be able to arrange something.

Eurostar landside service

(London St Pancras, Paris Gare du Nord, and Brussels Midi/Zuid)

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Departures: relaxed and efficient

  • Kerbside arrival: Your personal Concierge Agent waits for you at the point where your car, taxi, coach, or train drops you off.

  • Luggage: We carry your bags for you.

  • Check-in and security: We help with check-in and escort you to security.

  • Departure monitoring: Just to make sure everything goes to plan, we monitor till your train departs.

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Arrivals: confident and reassuring

  • Arrival monitoring: We monitor train arrival times to be ready for you.
  • Travel coordination: We coordinate with your driver or your onward mode of transport to make sure everything runs smoothly.
  • Immigration and customs: Your personal Concierge Agent greets you as you leave the immigration and customs areas.
  • Luggage: We carry your bags for you.
  • Onward travel: We escort you to the point where your car, taxi, coach or train takes you on the next stage of your journey.

Eurostar VIP platform service

(London St Pancras, Paris Gare du Nord, and Brussels Midi/Zuid)

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Departures: relaxed and efficient

  • Kerbside arrival: Your personal Concierge Agent waits for you at the point where your car, taxi, coach, or train drops you off.
  • Luggage: We carry your bags for you.
  • Check-in and security: We help with check-in and escort you through security.
  • Eurostar Lounge (Business Premier ticket-holders only): We escort you to your lounge and arrange a time to pick you up ahead of departure.
  • Departure monitoring: We keep our eye on your train’s departure time and platform.
  • Boarding your train: We escort you to your carriage, help with boarding and with finding your seat.
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Arrivals: confident and reassuring

  • Arriving at your destination: Your personal Concierge Agent comes to your carriage to help you off the train. We carry your bags for you.
  • Smooth transition: We coordinate with your driver or with other modes of transport to make sure everything runs smoothly.
  • Immigration and customs: We escort you through immigration and customs.
  • Onward travel: We escort you to the point where your car, taxi, coach or train takes you on the next stage of your journey.

Additional services

There are more ways to simplify your Eurostar journey or add a touch of luxury. We’ll do what we can to make your time work for you.

Executive car transfer

Take the stress out of the journey to or from your Eurostar stations. An executive chauffeur-driven car eliminates the hassles associated with meeting railway deadlines or travelling in an unfamiliar city. Our professional chauffeurs will have your address, contact details, and train times ready; they’ll drive you to where you need to be without you having to think about it.

Luggage porters

A great service if you’re travelling as a group or have more bags than you can manage yourself. There’s no limit to the number of bags we can carry for you.

Lounges

Relax in a private lounge while you wait for your train. Eurostar lounges avoid the crowds, provide a better choice of food, and offer more attentive service.

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