Revolutionise your Rail Travel experience

Platform Concierge

Train side to kerb side across major worldwide rail stations

Enhance your rail journey experience with Platform Concierge; luxurious travel as it should be. Our luxury meet and assist service will help to support your end to end transit across the world’s busiest stations. We will assign one of our highly trained and professional agents to facilitate and improve your rail travel experience, from kerb side to track side.

This can include help with travel schedule monitoring and coordinating all travel arrangements. This service can benefit not only business travellers but also individuals, families and groups.

UK Station - Land side service

UK Station - Land side service

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Departures

  • You will be greeted kerbside outside the station as you arrive
  • Luggage assistance and all arrangements handled, including sending your bags via EuroDespatch*
  • Pre-assigned seating and pre-issued boarding cards
  • We will check you in and accompany all passengers up to security check point
  • We will monitor departure times of trains so you don’t have to

Arrivals

  • We will monitor the arrival time of your train
  • We coordinate with driver/onward mode of transport to arrange logistics for travel
  • We organise collection of luggage from EuroDespatch* and assist with luggage out to your transport
  • We will greet you as you exit the Customs/Immigration inspection area
  • We will escort you to your onward mode of transportation
iStock-508157612

Departures

  • You will be greeted kerbside outside the station as you arrive
  • Luggage assistance and all arrangements handled, including sending your bags via EuroDespatch*
  • Pre-assigned seating and pre-issued boarding cards
  • We will check you in and accompany all passengers up to security check point
  • We will monitor departure times of trains so you don’t have to

Arrivals

  • We will monitor the arrival time of your train
  • We coordinate with driver/onward mode of transport to arrange logistics for travel
  • We organise collection of luggage from EuroDespatch* and assist with luggage out to your transport
  • We will greet you as you exit the Customs/Immigration inspection area
  • We will escort you to your onward mode of transportation

VIP Platform - European Service

Departures

  • You will be greeted kerb side outside the station as you arrive
  • Luggage assistance and all arrangements handled, including sending your bags via EuroDespatch*
  • Pre-assigned seating and pre-issued boarding cards
  • We will check you in and accompany all passengers up to security check point or you will be escorted to the lounge (If applicable)
  • We will monitor the departure times and escort you to the train platform
  • We will assist with on-boarding of passengers and bags to your correct carriage and check seat numbers

Arrivals

  • You will be greeted in your carriage and assisted when disembarking the train
  • We coordinate with driver/onward mode of transport to arrange logistics for travel
  • We organise collection of luggage from EuroDespatch* and assist with luggage out to your transport
  • We will accompany you as you exit customs and immigration inspection area
  • We will escort you to your onward mode of transportation
iStock-170117156
iStock-170117156

Departures

  • You will be greeted kerb side outside the station as you arrive
  • Luggage assistance and all arrangements handled, including sending your bags via EuroDespatch*
  • Pre-assigned seating and pre-issued boarding cards
  • We will check you in and accompany all passengers up to security check point or you will be escorted to the lounge (If applicable)
  • We will monitor the departure times and escort you to the train platform
  • We will assist with on-boarding of passengers and bags to your correct carriage and check seat numbers

Arrivals

  • You will be greeted in your carriage and assisted when disembarking the train
  • We coordinate with driver/onward mode of transport to arrange logistics for travel
  • We organise collection of luggage from EuroDespatch* and assist with luggage out to your transport
  • We will accompany you as you exit customs and immigration inspection area
  • We will escort you to your onward mode of transportation

Departures

  • You will be greeted kerb side outside the station as you arrive
  • Luggage assistance and all arrangements handled, including sending your bags via EuroDespatch*
  • Pre-assigned seating and pre-issued boarding cards
  • We will check you in and accompany all passengers up to security check point or you will be escorted to the lounge (If applicable)
  • We will monitor the departure times and escort you to the train platform
  • We will assist with on-boarding of passengers and bags to your correct carriage and check seat numbers

Arrivals

  • You will be greeted in your carriage and assisted when disembarking the train
  • We coordinate with driver/onward mode of transport to arrange logistics for travel
  • We organise collection of luggage from EuroDespatch* and assist with luggage out to your transport
  • We will accompany you as you exit customs and immigration inspection area
  • We will escort you to your onward mode of transportation

Available destinations

London Euston Station

London Kings Cross Station

London Paddington Station

 

London Victoria Station

London St Pancras Station

Edinburgh Waverley Station

 

London Liverpool Street Station

Brussels Station

Paris Gare Du Nord

 

Amsterdam Station

+ Many More

Available destinations

London Euston Station

London Kings Cross Station

London Liverpool Street Station

London Paddington Station

 

 

London Victoria Station

London St Pancras Station

Edinburgh Waverley Station

Brussels Station

 

Paris Gare Du Nord

Amsterdam Station

+ Many More

Additional services

In addition to the core service, the Platform Concierge team can, where available, provide a range of additional products and services on request:

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BAGGAGE SERVICES

Our premium baggage collection and delivery service is  especially useful if you’re travelling with a large group or have excessive luggage.

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EXECUTIVE TRANSFER

Why not pre-arrange an executive chauffeur driven car? Our professional chauffeurs will provide luxury transit complete with all your contact, address and journey information. 

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LOUNGES

Relax in style whilst you wait for your train. Book access to a range of station lounges around the world. Availability depends on your time of travel and the facilities at the particular station.

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